Privacy Policy

Man With a Van North Sheen Privacy Policy

This Privacy Policy explains how Man With a Van North Sheen collects, uses, stores, shares, and protects personal data belonging to its customers in the North Sheen area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote, or otherwise contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Man With a Van North Sheen customers and prospective customers in the North Sheen area, including those who contact us for enquiries, quotations, bookings, or follow-up services. Man With a Van North Sheen is the controller of the personal data described in this Privacy Policy, meaning we determine the purposes and means of processing that personal data.

Personal Data We Collect

We only collect personal data that is necessary for us to provide our man and van services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:

Identification and contact details such as name, address, move-to and move-from locations, and other address details relevant to your service, and any other contact details you provide to us for communication relating to your booking or enquiry.

Service and booking information such as requested service type, date and time of the move, details of goods to be transported, access details at each property, special instructions, and related notes needed to plan and deliver the service.

Billing and payment details to the extent necessary to process payments and maintain accounting records, such as transaction details and payment status. We do not store full payment card details where these are processed by secure third-party payment providers.

Communications data including email messages, written correspondence, and records of phone or messaging conversations where we discuss your enquiry, booking, feedback, or complaints.

Technical data where applicable, such as basic usage information and device or browser details you share when communicating with us online, to the extent necessary to manage and secure our online presence.

How We Collect Personal Data

We collect personal data directly from you when you contact us to ask for information, request a quotation, make or amend a booking, pay for a service, or provide feedback or a complaint. We may also receive personal data indirectly where another person organises a booking on your behalf and provides your details as the main contact or at the collection or delivery address.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:

Contractual necessity where processing is required to take steps at your request before entering into a contract, or to perform a contract for man and van services, such as processing quotes, confirming bookings, and carrying out moves.

Legitimate interests where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include improving our services, managing and protecting our business, responding to routine enquiries, or maintaining appropriate records.

Legal obligation where we must process certain data to comply with legal or regulatory requirements, such as tax, accounting, and record-keeping obligations.

Consent where you have clearly agreed that we may process your personal data for a specific purpose, such as certain types of direct marketing where required by law. You may withdraw your consent at any time, although this will not affect any processing carried out prior to withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services including responding to your enquiries, preparing quotes, arranging and carrying out moves, and communicating with you before, during, and after the service.

To manage bookings and customer relationships including confirming details, updating you on any changes, handling requests or issues, and maintaining accurate records of services provided.

To process payments and maintain financial records including issuing invoices, recording payments and refunds, and complying with tax and accounting requirements.

To improve and develop our services including analysing typical enquiries and feedback to understand how our services are used and where they can be improved.

To protect our business including preventing fraud, managing disputes, establishing and defending legal claims, and ensuring the security of our systems and data.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

Service providers acting as processors who provide services such as payment processing, secure data storage, accounting support, document management, or information technology and system administration services. These providers process personal data only on our instructions and are bound by contractual obligations to protect your data.

Professional advisers including accountants, auditors, or legal advisers who require access to personal data as part of the services they provide to us, subject to confidentiality obligations.

Authorities and regulators where we are legally required or permitted to do so, such as law enforcement, tax authorities, or other public bodies.

Any such sharing is limited to what is necessary and proportionate, and we take reasonable steps to ensure that your data is kept secure and processed lawfully by any third party.

International Data Transfers

Where we use service providers located outside the United Kingdom, or where data is stored or accessed from other countries, we will take appropriate steps to ensure that your personal data is protected in line with UK data protection law. This may include using standard contractual clauses or other legally recognised safeguards.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain contact and booking data for a period that allows us to respond to any queries, disputes, or warranty issues related to the services provided. Financial records are kept for the duration required under tax and accounting laws. Where personal data is no longer needed, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect the personal data we hold against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to those who have a business need to know and taking reasonable steps to ensure that any third parties who process personal data on our behalf also apply suitable safeguards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van North Sheen customers in the North Sheen area, subject to certain legal limitations and exemptions.

Right of access you can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is processed.

Right to rectification you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure you can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction you can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern about its accuracy or our use of it.

Right to object you can object to processing based on our legitimate interests, including certain types of direct marketing, and we will stop that processing unless we have compelling legitimate grounds to continue.

Right to data portability where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transferred to another controller.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be effective when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.