Terms and Conditions

Man With a Van North Sheen Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van North Sheen provides removal, transport, and related services. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1. Company means Man With a Van North Sheen, the provider of removal and transport services.

1.2. Customer means the person, firm, or organisation requesting or using the services of the Company.

1.3. Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company to the Customer.

1.4. Goods means the items and property that are the subject of the Services.

1.5. Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

1.6. Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

2.1. The Company provides man and van and removal services for domestic and commercial customers, including local moves and deliveries, subject to availability and these Terms and Conditions.

2.2. The Services may include loading, transport, unloading, and at the Companys discretion, limited assistance with packing and positioning of items within the property.

2.3. The Company does not provide professional disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, or specialist services such as removal of heavy machinery, unless expressly agreed in writing in advance.

2.4. The Company reserves the right to refuse to transport any Goods that may be unsafe, illegal, or unsuitable for carriage, including but not limited to hazardous materials, flammable substances, live animals, or items prohibited by law or regulation.

3. Booking Process

3.1. Bookings may be made by the Customer through the Companys accepted enquiry and confirmation channels, as communicated by the Company from time to time.

3.2. The Customer will be asked to provide accurate details of the required Services, including collection and delivery addresses, property access details, dates and times, the nature and approximate quantity of Goods, and any special requirements.

3.3. Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to adjust the quotation or final charges if the information provided is incomplete, inaccurate, or changes prior to or during the provision of the Services.

3.4. A booking is only confirmed when the Customer has accepted the quotation or agreed price, and where required, any deposit or prepayment has been received by the Company.

3.5. The Company may decline or cancel a booking at its reasonable discretion, including where the Services requested are outside its usual scope, resources are unavailable, or the Customer has previously breached these Terms and Conditions.

4. Charges and Payment

4.1. Charges may be calculated on an hourly rate or a fixed price basis, as specified in the quotation or as otherwise agreed with the Customer.

4.2. Hourly rates will normally apply from the time the vehicle and team arrive at the agreed collection point until the completion of unloading at the final destination, inclusive of any waiting time or delays not caused by the Company.

4.3. Fixed price quotations are based on the information provided by the Customer and assume reasonable access, the presence of adequate parking, and that the move can be completed in one continuous visit. Additional charges may apply for:

4.3.1. Extra items or volumes not disclosed at the time of quotation.

4.3.2. Delays caused by the Customer, third parties, or access problems.

4.3.3. Additional journeys requested by the Customer.

4.3.4. Parking charges, tolls, congestion charges, or fines incurred as a result of inadequate arrangements or instructions provided by the Customer.

4.4. Unless otherwise agreed, payment is due immediately on completion of the Services on the day of the job. The Company may require part or full prepayment or a deposit for certain bookings, larger moves, or peak periods.

4.5. If payment is not made when due, the Company reserves the right to:

4.5.1. Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

4.5.2. Withhold delivery of Goods until payment is made in full.

4.5.3. Recover any costs reasonably incurred in pursuing payment, including administrative and legal costs.

4.6. All charges are exclusive of any applicable taxes or levies unless expressly stated otherwise.

5. Customer Responsibilities

5.1. The Customer is responsible for ensuring that:

5.1.1. Adequate and lawful parking is available at collection and delivery addresses, and any necessary permits or authorisations are obtained in advance.

5.1.2. Access to the property is safe and suitable for the Services, including stairways, lifts, corridors, and doorways.

5.1.3. All Goods are properly packed and prepared for transport, unless the Company has expressly agreed to provide packing services.

5.1.4. Fragile, valuable, or high-risk items are clearly identified and adequately protected.

5.2. The Customer must be present, or ensure an authorised representative is present, at the agreed times to allow access, give instructions, and sign any documents required to confirm completion of the Services.

5.3. The Customer is responsible for complying with all legal and regulatory requirements in relation to the Goods, including ownership, safety, and any restrictions on movement or disposal.

6. Cancellations and Amendments

6.1. If the Customer needs to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2. The following cancellation terms will normally apply:

6.2.1. Cancellations made more than 48 hours before the agreed start time: no cancellation fee, although any non-refundable costs incurred by the Company on the Customers behalf may be charged.

6.2.2. Cancellations made between 24 and 48 hours before the agreed start time: the Company may charge up to 50 percent of the quoted or minimum fee.

6.2.3. Cancellations made less than 24 hours before the agreed start time, or failure to be available at the arranged time: the Company may charge up to 100 percent of the quoted or minimum fee.

6.3. If the Customer wishes to change the date, time, or scope of the Services, this will be subject to availability and may result in revised charges. The Company is under no obligation to accommodate changes but will act reasonably in trying to do so.

6.4. The Company may cancel the Contract or suspend performance if:

6.4.1. The Customer is in breach of these Terms and Conditions.

6.4.2. The provision of Services would be unsafe or unlawful.

6.4.3. Circumstances beyond the Companys reasonable control, such as severe weather, accidents, or road closures, prevent the Services from being carried out as agreed. In such cases, the Company will not be liable for any resulting loss but will offer a rebooking where possible.

7. Liability and Limitations

7.1. The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss or damage to Goods or property is subject to the limitations set out below.

7.2. The Company will not be liable for:

7.2.1. Normal wear and tear, or minor scuffs and scratches that may occur despite reasonable care.

7.2.2. Loss or damage resulting from inadequate packing by the Customer, or for items that are inherently fragile or unstable.

7.2.3. Loss or damage caused by defective or pre-existing conditions of furniture, appliances, or fixtures.

7.2.4. Loss of data, business, profits, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

7.3. The Customer is strongly advised to arrange appropriate insurance cover for the Goods and any high-value items being moved. The Companys standard charges do not include insurance for the Customers Goods.

7.4. The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of:

7.4.1. The reasonable replacement or repair cost of the item or items affected, or

7.4.2. The total amount paid or payable by the Customer for the Services under the Contract.

7.5. Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.

8. Claims and Complaints

8.1. Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably possible and in any event no later than 48 hours after completion of the Services.

8.2. The Customer should provide reasonable details and evidence of any alleged loss or damage, including photographs where possible, to enable the Company to investigate.

8.3. The Company will review any complaint in good faith and may request further information or inspection. If liability is accepted, the Company may at its discretion arrange repair, replacement, or a reasonable contribution towards the cost, in line with the limitations set out in these Terms and Conditions.

9. Waste, Disposal, and Environmental Regulations

9.1. The Company is not a general waste carrier and will not remove or dispose of household, commercial, construction, or hazardous waste unless expressly agreed in advance and in compliance with applicable waste regulations.

9.2. The Customer must not present for transport any items that constitute prohibited or controlled waste, including but not limited to chemicals, asbestos, medical waste, flammable liquids, gas cylinders, or any material classified as hazardous under UK law.

9.3. Where the Company agrees to remove unwanted items for disposal or recycling, it will do so only in accordance with relevant environmental and waste management regulations. Additional charges may apply for such services, including any fees levied by licensed disposal facilities.

9.4. The Customer is responsible for ensuring that any items given to the Company for disposal may be lawfully disposed of and that no third party rights are infringed.

10. Access, Parking, and Property Damage

10.1. The Customer must ensure that adequate parking and access are available for the Companys vehicle at both collection and delivery locations. Any parking restrictions or special arrangements should be communicated in advance.

10.2. The Customer will be liable for any fines, penalties, or charges arising from inadequate or unauthorised parking arrangements, unless such fines are clearly the result of the Companys error.

10.3. While reasonable care will be taken to avoid damage to floors, walls, doors, and fixtures, the Customer is responsible for taking suitable precautions, such as covering floors or protecting delicate surfaces in advance of the move.

10.4. The Company will not be responsible for damage resulting from the movement of large or heavy items where, following explanation of the risk, the Customer has asked the Company to proceed and the damage could not reasonably have been avoided.

11. Timeframes and Delays

11.1. Any times or dates given for the start or completion of the Services are estimates only and are not guaranteed, although the Company will make reasonable efforts to meet agreed times.

11.2. The Company is not liable for delays caused by traffic, weather, road closures, accidents, or other events outside its reasonable control.

11.3. If a delay is caused by the Customer, including but not limited to waiting for keys, lack of access, or incomplete packing, waiting time may be charged at the applicable hourly rate.

12. Privacy and Data Protection

12.1. The Company will collect and use personal information provided by the Customer for the purpose of managing bookings, providing Services, and handling payments and communications.

12.2. Personal information will be handled in accordance with applicable UK data protection legislation. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.

13. Variation of Terms

13.1. The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract between the Company and the Customer.

13.2. Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of the Company.

14. Governing Law and Jurisdiction

14.1. These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

14.2. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. Severability

15.1. If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

16. Entire Agreement

16.1. These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

16.2. The Customer acknowledges that they have not relied on any representation or statement not expressly set out in these Terms and Conditions or in the written quotation.